Support and Billing



Geri Pettis Account Representative "I am a friendly and customer driven sales person. This may not be a unique quality among the sales team here at FastServers.Net, but I want all of our customers to know and expect that when they speak to me, or any other sales person on the team, they will always receive exceptional customer service." View Profile

30 Day Money Back Guarantee

Dedicated Server and Co Location clients enjoy a single point of billing, support, and server management via pentagon.fastservers.net!

FastServers.Net backs all products and services with our Service Level Agreement. During the first 30 days of services if FastServers.Net fails to meet any portion of this Service Level Agreement the client is eligible for a full refund. The following conditions apply to the refund policy.

1.) Cancellation of service must occur within the first 30 days of service and submitted online via https://pentagon.fastservers.net

2.) Service Level Agreement violations much be documented through tickets issued via https://pentagon.fastservers.net . Reporting of such issues is a strict requirement for any refunds.

3.) Refunds will not be issued for any other reason that FastServers.Net not meeting the detailed Service Level Agreement.

In all cases FastServers.Net's goal is to maintain and foster ongoing relationships. It is the clients responsibility to read and fully understand the scope of the Service Level Agreement, Terms of Service, and Acceptable User Policy and refunds based on misunderstanding on not the responsibility of FastServers.Net. Refunds due to lack of use, financial reasons, or issues that are not documented through our ticket system will be rejected. FastServers.Net reserves the right to turn any charge backs or monetary refund disputes over the collection agencies if submitted by client.