As recent email communication has been sent to the customer based of FastServers.Net. It is important enough that we wanted to reach out via various mediums, including this blog post to establish updates to both existing and potential new customers. We appreciate your business and if you have any questions do not hesitate to give us a call or discuss this with us.

Fastservers.Net and Layered Technologies are dedicated to exemplary service and prompt communications, and as such want to notify you of changes that we have made regarding updates to the Acceptable Usage Policy (AUP) and general procedures for enforcing that policy.

Our AUP has been slightly revised, and the revised version is available for your review at http://www.fastservers.net/support-billing/acceptable-usage-policy.html.

You should be sure to take some time to read this document through. The major difference is that issues have been grouped into lists based on the amount of time between a notice being issued and a response being received.

In addition, a very important change in the enforcement procedure is the requirement of a response within a specified period of time. In the past, our approach has been to notify you of complaints, request a response, and trust that the issue will be handled. Unfortunately, this procedure all too often resulted in the core issue not being addressed in a timely fashion, resulting in the eventual deactivation of the server. A response from you to any notice received from us about an AUP violation is *mandatory*. Failure to reply within the requisite time will result in the deactivation of the server, service, or IP addresses involved.

Given this change, we highly recommend you take the following steps:

1) Make sure that we have a valid-and preferably off-network-email address. If you have a specific address to which you would like AUP violation notices sent, please notify us of such immediately by calling our support center or opening a ticket. If you do not inform of us a specific address for these notices to be sent, they will be sent to the primary contact address (which is the one at which you received this notice).

2) You will want to make sure that you have whitelisted the address from which these notices will come, which is abuse@layeredtechnologies.com. This is very important, as many times these notices will involve spamming incidents, and as such may contain URLs or other content that will trigger spam filters to reroute or reject the message.

Our goals are to keep IP address space clear of blacklisting, protect the reputation of the network, and act quickly to stop abusive behavior, allowing our quality clients to conduct their business on our network free of impediments that lax enforcement can frequently bring about.

The revisions to the AUP, and the revised procedures to enforce them, will allow us to meet these goals more effectively.

Please do not hesitate to let us know if you have any questions.