Describe a good, bad, funny, or interesting experience you had with FastServers.Net in 2004.

“These guys are always right there taking care of me. I appreciate it. When somebody hacked into our server they had a new security level installed within about 24 hours. Thanks!”

“Okay, so I’m not the greatest sys admin in the world. I admit that. Thank goodness for Defcon 2. When it comes to supporting customers I can’t always find the solution in an efficient manner. I have relied on the support staff of FastServers.net to help me out. I feel like I have an extra super sys admin working for me 24×7. Every challenge that has come up has been quickly and (seemingly) easily solved by one of your technicians. Keep it up. I’m very happy.”

“We where working on my crashed server between 4AM and 5 AM… it was funny. btw, it was my fault, thanks, guys!” -EDITOR’S NOTE - FastServers.Net does not condone or support the concept of a server being down as “funny”!”funny”!-

“So far I have really enjoyed the new datacenter, and hope that you all continue to making it better. And on the other foot, I can say, I have had the worst time with the nLayer datacenter… and I say good bye to using them. ( thanks for help in getting out of there )”

“In September of 2004 I started talking with Aaron Phillips at FastServers. I was looking for an affordable solution, whether it was co-location or a dedicated server. He set me up with one of their dedicated servers and am enjoying the speed, reliability, and support that comes with FastServers.”

“It has been two good years working with you people and it has been a wonderful time working with you. Prompt replies at all times. A solid system given to me with all the possible security patches. Time to time guidance and a true professional approach.”

”The best thing I can say is they have a WONDERFUL support staff who have helped me learn far more than I would have on my own about linux and how my server operates. THANK YOU THANK YOU THANK YOU and we need more auctions — I am an auction aholic we need more auctions :)”

”Good: your telephone support (0800 from Portugal) Bad: migrating a database when upgrading to a new server Funny: taking your newsletter too seriously (I go everyday to your website to find the announced Velocity AX is still not there…)” -EDITOR’S NOTE - By the time you read this newsletter this will already be a part of reality-

If FastServers.Net went out to a Chinese Restaurant and you had the ability to insert a custom fortune cookie message, what would it say?

Confucius says: Man with no downtime need to get out more

404: Fortune Cookie Message Not Found

Do good and good things will come upon you

You will reap love and affection from your many customers.

Lucky Number: 100%

You’ll be happier with more memory in your servers

The danger comes from Qmail !!!

Wise man say good service is a blessing

Confucius once said: You will soon find yourself giving per-GB bandwidth to co-location users.

You will live a long and prosperous life.

All things are possible as long as you remember the customer.

Wise men double shake

May your new datacenter bring you much good luck in the future.

You’ll make the future bright for many.

Taking clients out to Chinese Lunches often results in more server sales!

If you speak with a FastServers.Net Employee on a regular basis, write a physical description of them based on their voice.

Drew, a smooth, handsome guy who truly likes his job.

Tall and fat

Ok lol since Jeremy is the one I usually end up with — sorry Jeremy gotta do this lol I will make an attempt to describe him. He is tall but not overly so. Possibly wears glasses - probably the wire framed ones that flexx (safer for working on the computers). He has dark eyes brown or dark blue with flecks of green in them. He is toned but not a muscle bound freak - a nice build with a wonderful smile. He takes pride in his appearance - maybe looking for that special lady is why he takes extra measures to double check things. He is a neat freak, a perfectionist of sorts. I could go on but that is enough .

—EDITOR’S NOTE - This wins the 2nd to closest submission we received.- -

Down to earth polite clean shaved yellow hair 5′10″ tall handsome young man.

Tall, no glasses, buzz cut, skinny…

Aaron must have very dark circles around his eyes, that’s for sure. Morning, evening, he ALWAYS happens to be available and to answer within the hour, if not minute! And apparently he’s in charge of a million other things besides answering our incessant questions. Hmm, I don’t think I spoke with him directly though. We’re in the 21st century now, it’s all about EMail!

However, based on written communications from tech support I’ll guess that Drew is 10 feet tall with a cranium of 100 inches in diameter. He must have at least 4 sets of hands because he’s fast too.

5′-10″, slight bulge at the waist, 27 y.o., nice-looking, glasses, close-cropped hair, reads voraciously.

I think Aaron looks like Matt LeBlanc. I think Matt looks like David Schwimmer. —EDITOR’S NOTE - Bull’s-eye;, customer that provided this answer will receive a guest appearance on the next “Friends” syndicated episode. We’ll “Photoshop” you in. Somehow.-.

big, fat, ugly.. joking, couldn’t tell you. they’ve all been men and, only swinging one way, i don’t visualize unless it’s a female voice….

Aaron would be 5′11″ and enjoy letting the company pay for dinner

hmmm now quite sure what this means… but I am sure AP is a solid athletic guy even though I never heard his voice lol.

If you were the owner of FastServers.Net what big changes would you implement in 2005 to make it the best year ever?

Give Aaron a raise.

Follow the fortune cookies advice (less than 4 Gigabytes of memory on any server is simply too little for any serious database)

si la ayuda técnica de la necesidad de cliente él mejor a enviar por lengua del cliente y a jugar de nuevo a él en inglés si soy el dueño que es la mejor cosa se puede hacer en 2005 años (translation provided by http://world.altavista.com/tr)

If I were the owner of FastServers.net I’d buy out EV1 to make them a better company.

-EDITOR’S NOTE - At no time during this letter was Robert Marsh contacted or damaged, we do not condone the mistreatment of anyone who sponsors BOWL Games!

Implement a “consolidated” ticket / support center like “My RackSpace”.
-EDITOR’S NOTE - How about something like https://pentagon.fastservers.net ?-

Remove setup fees for long term purchases and stop folding the existing mailed news letter so weird.

I would take the things further from here. I will double the bandwidth for high end packages. A $128 and $256 package cannot have the same bandwidth. No revision in bandwidth limits for a lot of time. I would like to see what other successful companies are doing around me and take good success tips from them. I would add high end customers with good competitive packages where margins are high too. I think Fastservers have everything in them to make a business leader in their domain, yet they lack the ability to attract high end customer because of poor packages on xeons system. I would like to check that area of my product catalogue.

-EDITOR’S NOTE - By the time you are done reading this newsletter you’ll see quite a bit of new servers including a QUAD Processor server capable of supporting 32GB of RAM!

In 10 words or less describe your experience with FastServers.Net in 2004!

Always been good.

Uneventful, which is all I could ask for.

Superb support, that’s what separates you guys!

FastServers.Net service is professional, efficient, accurate & fast

Nice to have business with you, guys

Wicked Awesome!

Additional servers for us= good growth!

I feel very safe with FastServers

My pontification exhumes hedonism for the adeptness ascribed to your cadre.

Caring, professional, courteous, human.

Outstanding service