At FastServers.Net we are taking support services to an entirely new level. Introducing DEFCON 6, a new "top secret" support service available to customers at no additional charge. This new support service will help us ensure that your server is monitored to the fullest extent- saving you time, money, and server downtime.
DEFCON 6 is not a choice of support service you can "add on" to your existing server. It's not even advertised on the FastServers.Net website. Instead, it's a tool created for inventory purposes within our data centers. It's used internally to keep track of our customers that fail to notify our technical team of any server password or User ID changes.
Who qualifies?
If you are currently using DEFCON levels 1 through 4, you could automatically receive DEFCON 6. We monitor all servers that utilize DEFCON 1-4 support services 24 hours a day, 7 days a week. This means our technicians perform regular support procedures including operating system patches, reviews an overall health assessment, and recovery of failed services of your server. What does this do for your server? It keeps it running, allows you to sleep through the night, and know that FastServers.Net is keep closely watching your solution 24 hours a day!
How does it work?
When a service fails or updates need applied one of our Server Support Engineers logs into your server. In order for our Server Support Engineer to perform the necessary tasks they will need proper server authentication. If you have changed your server's root or administrator password without notifying them, and our Server Support Engineers are unable to login to your server, all monitoring and support services are stopped immediately. The end result is possible downtime of your server.
What happens to my server in DEFCON 6 mode?
With DEFCON 6, our technicians notify you immediately if they are unable to login to your server. Your server will not be monitored or maintained until you have taken the appropriate steps to reinstate your DEFCON 1-4 services. Below are a few reminders of what happens to your server if you are classified as a DEFCON 6 customer:
- All monitoring on your server is stopped immediately.
- All support for your server is billable at $100 an hour.
- All upgrades for software on your server are billable at $100 an hour.
Advantages of using DEFCON 6 (Sarcasm)
DEFCON 6 is free. There is nothing additional you have to pay in order to receive the service. However, since we immediately stop monitoring services on your server (assuming you have changed your password or User ID and our technicians are unable to login), any maintenance or tasks performed on your server will incur a $100 per hour fee. But with DEFCON 6, you can save hundreds of dollars in the long run by responding to our technicians.
DEFCON 1-4 customers are notified by our technical team as soon as access to the server is denied. You will also receive an email from the sales team with instructions on how to reinstate your DEFCON 1-4 services. The steps provided are shown below:
1. Login to https://pentagon.fastservers.net.
2. Click on "Server Manager" (near the bottom).
3. Click on the "Enter" button.
4. Click the link for the appropriate server.
5. Click the link "Notify Support of new root password."
6. In the textbox New access details, enter the new password.
Your server will return to its full monitoring status and our technicians will continue to provide maintenance on your server.
Preventing DEFCON 6
We understand that our DEFCON 1-4 services are very crucial to the health of your server, and consequently may affect your business negatively should monitoring be stopped. It is very possible that you may have forgotten to notify us of any password or User ID changes on your server. We encourage every customer to keep us constantly updated on any changes that take place.
To ensure this does not happen to you, make sure you read ALL e-mails sent from FastServers.Net. The bottom line - communicate with the FastServers.Net Support Team at all times.
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