Okay, how often do you see the CEO posting a blog about a particular department in the company, much less any aspect of the company? Sure, it’s rare, but I have to admit, when I think of a “blog,” I think of informal information that is typically presented in a humorous manner. There are plenty of blogs out there that are serious and contain very useful information. Normally you would have to search deep into a knowledge base to find the information you want. My blog post today will not be technical in nature, but does contain a lot of humor. Trust me when I say this, you will want to continue reading. It has to do with outsourced support to, well, you just have to keep reading to find out.
First let me tell you that FastServers.Net offers a two hour hardware replacement guarantee. The guarantee ensures that if any component of your dedicated solution fails, one of our in-house DELL certified technicians will replace it. Turn around time – less than two hours. Since we only provide 100% DELL server solutions, it made sense to go ahead and hire a full team of DELL certified technicians. And, they are staffed in all three of our data centers. It gets better. We also maintain a component locker that is always stocked full of every single part of your server, should it ever need replacing.
So what’s the point in telling you about our two hour replacement guarantee, our DELL certified technicians, and our fully stocked component locker? Well, here’s where the humor kicks in – because our staff has access to every part they need, on site and readily available, they do not have to have painful conversations with outsourced technical support representatives, just like the chat transcript you are about to read. The chat transcript is both humorous and ridiculous, all at the same time. As you read the transcript between a friend of mine who owns a technology company, and he is a DELL certified technician, you too will probably get just as frustrated as my friend Chris did during the experience.
Assuming you read the full transcript of the chat between my friend Chris, and an apparently unprofessional outsourced support team, you can quickly grasp the concept of why it’s important to have a full in-house staff of DELL certified technicians. I believe having an internal team available in all three of our data centers provides that extra layer of certainty; knowing that you can call, create a ticket, or email FastServers.Net support, and receive nothing but the highest quality in customer support. It’s vital to the success of our company and it is something I have been focusing on since the very beginning – back in 1996 when we first started. I hope this has been both a humorous and educational blog post. You will be seeing more posts from me in the future.
If you have a particular topic you want covered in the next edition of “CEO Says:,” please contact Ian Andrusyk at ian@fastservers.net
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