Meet Geoffrey Crump, Director, Customers Relations

Geoffrey Crump is the Director of Customer Relations at FastServers.Net. An avid improv comedian, Geoff preformed with Comedy Sportz in Buffalo for seven years. We have experienced his comedic nature in a live setting - at the 2006 FastServers.Net Holiday party. He spent several minutes making us all laugh with a drink in one hand and a microphone in the other. We asked Geoffrey if he considers anyone to be his favorite comedian. "At this point I do not have a favorite comedian. I used to listen to Bill Cosby a lot when I was a kid." He said Bill Cosby was and still is a good storyteller. We heard about something else that Geoffrey likes about Bill Cosby.

If you recall the mid to late 80s and early 90s, Bill Cosby had a television show - The Cosby Show. The show aired on NBC's Thursday night primetime slot. Cosby always wore a trademark sweater with vibrant colors, lines, and symbols. "I used to ask for Bill Cosby sweaters for Christmas when I was younger. I liked how crazy and colorful they were"

Born and raised in Buffalo, New York, Geoffrey grew up playing soccer in high school and spent many days as a kid playing pick-up football games in his friends' back yards. "Hockey is a great sport, but unfortunately since I now live in Chicago, I don't get to see much of the Buffalo Sabres anymore. Looks like the Chicago Blackhawks will have to do." He said he is always torn between wanting the Blackhawks to do well (so hockey becomes more popular in Chicago) and wanting them to be mediocre so he can get tickets to a home game anytime he wants. "I just saw my first live NBA game, which was fun (although I don't follow basketball), but it was an exciting experience attending a live game." Geoffrey also enjoys watching football and baseball. "Baseball is only fun when I am at the game or in a big group of fans watching it on TV - I never watch it by myself."

 When Geoffrey is not at a hockey game or watching baseball on television, he likes to go hiking and climbing mountains. "I used to go to the Adirondack Mountain region in New York State every summer. Now I'm in the mid-west and all I see is flat land. Maybe a few hills here and there, but the land is mostly flat." Since he can no longer go hiking and mountain climbing (unless he travels back to the Adirondacks), Geoffrey enjoys watching his favorite television shows. "My favorite television show of all time is Futurama. I like it better than the Simpsons." He claims he loves too many movies to mention, but has been hooked on A Bronx Tale thanks to a previous roommate. "When I worked at Disney World, my roommate watched A Bronx Tale everyday. Before I knew it, I was watching it with him." Geoffrey said when he left Florida, one of the first things he did was purchase a copy of A Bronx Tale.

A natural comedian, Geoffrey has participated in several sketch and improv shows since he has moved to Chicago. Currently, he is working with a group of writers to produce a new (and hopefully funny and exciting) sketch comedy show. "Performing is my way of releasing all the tension and energy that can get built up throughout the day, week..or even month. It's great to see something you have created come to life."

Geoffrey has an extensive background in customer service. Prior to coming to FastServers.Net, he spent a lot of time working in customer service positions at buy.com and Walt Disney World. Now he spends his days playing an integral part in resolving billing issues and working on collections. "It's challenging to balance customer service and bill collecting (more so from the customer's perspective)." He said he does not enjoy enforcing billing rules and regulations, but they are necessary for the business to survive.

"The rules and regulations I have put in place are to help protect the business, which in turn directly helps to protect customers. I want to help customers any way I can, but in the end, business is not a one-sided relationship." He said his position can be very demanding and the opportunities as an employee at FastServers.Net are abundant. "I like that FastServers.Net continues to grow and improve. Being part of a team that really cares about its customers can have a significant impact on the success of a business. And I like that we collectively work hard to provide the best services in the industry. This is very rewarding to me as an employee."