Company Policies

FastServers.Net is dedicated to providing an enjoyable hosting experience. The policies and procedures that are in place serve to protect the masses, keep operating costs down and make sure that the services offered are well defined in advance. These policies automatically apply to clients when FastServers.Net's services are used and/or requested. Below is an outline of these policies covering some of the more important parts of the AUP, TOS, and SLA.

Acceptable Usage Policy
Service Level Agreement
Terms of Service
IP Usage Policy
End User Content Policy

All payments to FastServers.Net are non-refundable unless they fall under the 30-Day Money Back Guarantee Policy.

Do not participate in illegal activity. If any activity is questionable, service will be terminated immediately.

Do not spam! This includes sending any type of mass-mail to anyone on the internet that does not want it. Sending ANY type of mass-mail, even to people that have requested it, has a risk: If spam is reported, service is ended. This includes (but is not limited to) opt-in mailing lists. If you are operating a shared-hosting server and one of your customers sends UCE, please be prepared to take action when our abuse department contacts you.

Do not spam newsgroups. Doing so will result in termination of service..

Do not break copyright laws. Using other parties' websites, graphics or files without expressly granted permission is probably against the law.

Do not collect data on users without their knowledge. This is also unlawful and will result in termination of your account.

Distribution of viruses, files that contain viruses or code related to creating viruses is prohibited.

Take responsibility. Anything that happens on your server is your responsibility. Implement the same policies we have in place on your own server to protect yourself. Ultimately, if a third party breaks the AUP or TOS in connection with your server, you are still partly at fault.

Security on your server is a must. If your system is compromised and the intruder causes damage or consumes billable resources, , you will be charged. There are no exceptions. Again, your server is your responsibility, keep it secure!

Not all support is free! If you are requesting "system administration" on your server, you will most likely be charged for this. This excludes the PSA program and hardware-related issues. If you require an operating system re-installation, a $100.00 fee will be applied.

30 Day Money back Guarantee:
All Dedicated Hosting/Co-Location Hosting plans include a 30 day money back guarantee. If for any reason FastServers.Net does not fulfill the contract (including SLA, TOS, AUP, IP Address Policy), you will receive a full refund (minus additional labor fees, overages, and support fees). Cancellation must occur within 30 days of account activation. Refunds are only valid upon receiving a signed copy of the contract. Failure to provide the contract voids all money back guarantees. FastServers.Net does not provide refunds based on company, personal finance problems or customer’s failure to read the SLA, TOS, AUP, and IP Address Policies.

Not included are:

• Domain Registration
• SSL Certificates
• Any additional billable services done to servers.

No refunds are available after 30 days of account activation.
Accounts cancelled/terminated by FastServers.Net for violating our AIP or TOS do not qualify for the 30 day money back guarantee.

Cancellations:
Any request for cancellation must be processed on the web through your Pentagon account by utilizing either our ticket system or by printing off a cancellation request form and faxing or mailing it to FastServers.Net with a signature included. Cancellations over the telephone or via informal email are not accepted. All cancellation requests should be made 24-48 hours prior to the renewal date of the service. Upon submitting a cancellation request your service will be disabled within 24-48 hours of its receipt by the FastServers.Net.

Account Cancellations should be processed via:

Web: https://pentagon.fastservers.net  (Special Cancellation Form, available via online form or fax)

Mail:
FastServers.Net
Attn: Cancellations
8410 W Bryn Mawr Ave Suite 550
Chicago, IL 60631

Payment:
Establishment of this service is dependant upon receipt by FastServers.Net of payment of stated charges. Subsequent payments are due on a reoccurring date that coincides with the date of signup.  The accepted methods of payment are credit card (Visa, MasterCard, American Express, and Discover), PayPal, Moneybookers.com, wire transfer, check, or money order. Customers are responsible for any additional transaction fees that coincide with any payment methods. Checks, money orders, and wire transfers should be sent at least 7 days prior to the invoice due date to help ensure that the payment is received by FastServers.Net in a timely manner.

The Company reserves the right to deny Client the use of any payment method for, but not limited to, abuse or misuse of a payment method. Abuse of a payment method may also be grounds for further disciplinary action up to and including the immediate and permanent cancellation of the customer’s services or their entire account with The Company.

Payment for services must be received by The Company prior to the end of the 5 day grace period allowed for services.

Invoicing:

• FastServers.Net does not utilize paper or hard-copy invoices. All invoices are sent via email. Clients that normally pay via check, money order, or wire transfer will have their invoices emailed, by default, 15 days prior to the invoice due date. Client can request these invoices to be sent prior to 15 days, but no more then 30 days, from the invoice due date.
• Payments and Fees: Service will be interrupted on accounts that reach 5 days past due. Service interrupted for any reason including nonpayment, abuse, or requested cancellation is subject to a $100.00 reconnect charge. Accounts that are not collectable by FastServers.Net will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please use https://pentagon.fastservers.net
• Refund and Disputes: All payments after the initial 30 days of service to FastServers.Net, Inc. are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in FastServers.Net's sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay FastServers.Net an "Administrative Fee" of not less than $50 and not more than $150. Subscription PayPal payments that are not cancelled at the time of your FastServers cancellation will be refunded less any fees and the subscription payment will be cancelled by the Company.
• Failure to Pay: The Company may deny service or terminate the Agreement upon the failure of the Client to pay charges when due. The Company provides the Client with a 5 day grace period for payment on most services. A service will be interrupted or deactivated on outstanding accounts that reach 5 days past the due date. The Company does reserve the right to deactivate or terminate a service prior to the end of the 5 day grace period.

If a service is deactivated due to non-payment the service in question will only be reactivated once payment for the outstanding balance has been received in full. If all services on an active account are deactivated all outstanding invoices must be paid in full before any one service will be reactivated. The Company reserves the right to keep a service deactivated until funds paid via check including eCheck have cleared.

Client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of The Company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Client agrees that The Company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of The Company. Client further acknowledges that The Company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall The Company be liable for any special or consequential damages, loss, or injury.